Store Help

Please check our FAQ’s. If you can’t find the answer to your question, contact-us.

Workbooks

What formats are your workbooks in?
All of our workbooks are pdf documents, which can be opened and printed with free pdf programs like Adobe Reader. The books can be downloaded immediately after purchase. We do not ship physical books.

I am a teacher. Can I use your books with my students?
Permission is granted to reproduce materials for use with one (1) teacher’s students by virtue of the purchase of a book. In other words, one (1) teacher may make copies of the workbook materials he/she purchased to be used solely with his/her students. Permission is not granted to reproduce the materials for sale or make these materials available on any website for the purpose of sharing.

Can you ship me physical books?
We do not ship books. The workbooks we sell are are pdf files. Customers can save the workbooks on their computers and print pages as they are needed.

Why can’t I make changes to the workbooks?
The content in the workbooks is secured, so you will not be able to make any changes to the content on the pages.
If you want to split the workbook in parts, we suggest you set your printer to “print to PDF”, select the pages you want to segment and save that PDF as a new file.

Downloads

How do I get my downloads?
After you complete your purchase a download link will be available on your screen. You will also receive an email from us with the same download link. Clicking on the link will take you to a secure page where your workbook(s) can be downloaded. We recommend that you download them on a laptop or desktop computer, saving them to your hard drive. You need to download the books within a week.

I never received the email with my download link. What do I do?
Sometimes emails get mistakenly identified as spam; please check your spam folder.  If you still cannot find the email, contact us and we will ensure you receive your product.

I can’t open the pdf file!
If you can’t open your pdf file, you may need to download the latest version of Adobe Reader.  If that doesn’t work, please let us know your order number and the book title and we can investigate further.

The link has expired, what do I do now?
When you click on the link to the workbooks, the workbooks download to your device. You’ll want to check the downloads folder on your computer or device for the workbooks.
If you click on the link more than three times, the link will expire. The link will also expire a week after your purchase. If your link has expired and you haven’t downloaded the books, contact us.

Where do I find the downloads folder on my computer?

• On a PC, the downloads folder can be accessed through File Explorer, usually under “Quick Access”. Clicking Ctrl + J in your web browser should also display a list of recent downloads.
• On your Mac, the downloads folder is accessed from the Finder’s sidebar. If you don’t see it under Favorites, go to Finder > Preferences, and turn it on in the Sidebar tab. You can also quickly get to it from Go > Downloads (Option+Command+L).

Where do I find the downloads folder on my iPad/iPhone?
To find the downloads folder on an iPad or iPhone, you’ll first need to locate the Files app. The quickest way to do this is with Spotlight Search.

• Swipe one finger downward from the middle of the Home screen, and then type “Files.”
• Tap “Files” in the search results.
• Tap “Browse” at the bottom.
• Tap “On My iPhone” or “On My iPad” depending on which device you’re using.The downloads folder will appear in the list of “On My iPhone” or “On My iPad folders.
• Tap of the downloads folder to find the workbooks.

Where do I find the downloads folder on my Android tablet or phone?

• Open the Android app drawer by swiping up from the bottom of the screen.
• Look for the My Files (or File Manager) icon and tap it.
• Inside the My Files app, tap “Downloads” to find the workbooks.