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Store Help

Please check below for frequently asked questions.  If you can't find the answer to your question, contact us.


What formats are your ebooks in ?
Each ebook's format is given under its product description. Most of our ebooks are pdf documents, which can be opened and printed with Adobe Reader, a free program available for download here.

I can't open the pdf file!
If you can't open your pdf file, you may just need to download the latest version of Adobe Reader.   If that doesn't work please let us know your order number and the title of the product that you are having problems with and we can investigate further.

I am a teacher. Can I use your books with my students?
Permission is granted to reproduce materials for use with one (1) teacher's students by virtue of the purchase of a book. In other words, one (1) teacher may make copies of the ebook materials he/she purchased to be used solely with his/her students. Permission is not granted to reproduce the materials for sale or make these materials available on any website for the purpose of sharing.

EBook Downloads

How do I get my downloads?
Within a few minutes of completing your purchase, you will receive an email from us.  The email will include a link for each book you purchased.  Clicking on the link will take you to a secure page on our website where your book(s) can be downloaded.  You need to download the books within a week.

I never received the email with my download link.  What do I do?
Sometimes emails get mistakenly identified as spam; please check your bulk mail or spam email boxes.  If you still cannot find the email, contact us and we will ensure you receive your product.

Gift Subscriptions

How do I give a Gift Subscription?
You will receive a Gift Certificate from us with a unique promotional code which will entitle the holder to a free subscription.  All they will have to do is to type in the promotional code when they create a "free trial" account on our website.  They do not need a credit card to create the account.

How will I receive my Gift Certificate ?
We will email you the certificate within one business day of your purchase. 

My grandson already has a K5 Learning account; can he still use the certificate?
Yes, he can use the certificate to extend his existing subscription.  Just tell his parents to email customer-service@k5learning.com with his promotional code.